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ATOM ID - Help with login

Are you having problems logging in to one of our apps or services? Here we help you with the most common issues.
Login requires additional verification
If we register an unusual login on ATOM ID, we will ask you to provide additional information. This can be a code or a password. You will receive a confirmation code by SMS or e-mail, and you have chosen the password yourself in connection with the registration of ATOM ID (or formerly Connect ID).
The first time you log in with ATOM ID, you must verify your e-mail address. If you already have a user, we are happy to have registered an email address for you already. You can choose to enter another email address or continue verifying the one you receive.
Forgot your password?
When you press Forgot password? we will send you a code for resetting the password by email or SMS. If you want to change the password, you can do so at manage.telenorid.com

Frequently Asked Questions

A-This message is largely due to the fact that we were unable to verify your email address or mobile number. Then it fails when you try to log in. Contact us by phone and we will help you further and see contact information .

A - In some cases, you will be notified that an e-mail address is already associated with a ATOM ID. In these cases, we will be able to link your mobile number to the existing account, or you can choose to fill in another e-mail address to continue registering a new ATOM ID. You can add removed email addresses or mobile numbers under Login Methods at manage.telenorid.com. Feel free to check that your information is correct.

A - This is a general error message that may appear when logging in. Check if the problem concerns one or more services by logging in to another app or service that uses ATOM ID. In case of error on an application: Uninstall the application Reinstall the application In the event of a service failure, you can test this:
  1. Log in via another browser
  2. Remove temporary files from the browser
If the problem persists, or if it applies to multiple apps and services. Contact us by phone and we will help you further. See contact information.

A - Make sure your information is correct. If they agree, you can try again later. If there is an error in the e-mail address or mobile number, you can change this at manage.telenorid.com. Try logging in with the e-mail address if you experience problems logging in from mobile (or vice versa).

A - If you get this message when you reset your password, a technical error has occurred. If you remember your old password, you can change the password at manage.telenorid.com. If you do not remember your old password, can you try to reset it a little later using Forgot Password? function.

A - For security reasons, it is not possible to request many confirmation codes or reset codes one after the other. If you get this message, you have to wait a while before trying again.

A - Do you get another error message when you try to log in? Contact us by phone and we will help you further and see contact information.

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